Frequently Asked Questions
What type of window cleaning do you do?
We clean Residential, Commercial, Strata, Industrial and Government building windows - inside and out. We can access just about any windows from ground floor up to 3 story’s high, and gutters up to 3 story’s high.
How much does window cleaning cost?
The cost for window cleaning small places generally starts from $95. However, it depends on the quantity and difficulty of access to the windows. Given that few jobs are the same, our window cleaners are prepared to visit the job in person free of charge to give you a competitive quote. Plus we will beat any written quote by 10%!
How often should I get my house windows cleaned?
Most residential clients require their windows cleaned every 3 - 6 months. However, this can vary depending on many factors, such as traffic pollution, if the house is near the beach and is affected by salt spray, or if there are a lot of little children or pets putting dirty hands or paws on the glass, etc.
What else do you do besides window cleaning?
We also provide Gutter cleaning, solar panel cleaning, pool fence cleaning, commercial window cleaning, shower screen cleaning and high pressure cleaning.
What do you include in the Window Cleaning Quote?
Obviously, we clean the glass. We also wipe the frames, tracks and clean any fly screens or security screens. If there are a few little paint spots or hard marks, we will remove them.
How do you accept payment?
You can pay the window cleaner when he comes to do the job either by Cash, Bank Transfer or Credit Card (Visa or MasterCard, only for domestic jobs).
Can you give me a Tax Invoice?
All our window cleaners are willing and happy to provide you with a tax invoice.
How far in advance do I need to book?
We can often carry out the job within the same week of your enquiry. If you're in a rush, it may be possible to arrange to have the job done in the same visit as the quote.
How can you reach the outsides of my high windows?
Most windows can be accessed from inside. We also use poles and tall ladders where possible. For windows above 2 to 3 stories that can't be accessed from inside, we have a long water-fed pole with pure water system, which delivers sparkling results to glass and the surrounds. This amazing technology can reach up to 70 feet, or 20 meters high!
Are your cleaning products safe?
While most companies just wet your glass and squeegee it dry, our process includes a third process, which involves scrubbing the glass. This removes the build-up of tree sap, mulch spores, and bird droppings etc. that sticks to the glass. This leaves your windows looking not only cleaner, but most of our customers agree it helps them stay cleaner longer. If other companies perform this work, it is usually at an extra charge. This exterior process is standard on all first-time cleanings from The Window Boyz.
Do the window cleaners have all the necessary insurance cover?
Yes. We are covered by $20 million Public Liability insurance and all workers are also covered by Workers Compensation Insurance. We are happy to forward a copy of the Certificates of Currency on request.
Do you have references I can check?
Of course! Take a look at what our happy customers have to say, just click here and check out our reviews. This is a brief sampling of hundreds of comments our generous customers have written about their service experience. Let us know if you need any more specific details. Chances are that we take care of your neighbor's windows! Thank you for asking.
What is your environmental policy?
The Window Boyz cares about the environment and is leading the industry in environmentally friendly work practice. Some steps already in place are:
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Reducing car travel by using the Internet and telephone wherever possible for quotes. -
Using efficient routes to save on unnecessary travel -
Avoiding waste by being careful with the storage and use of all tools and detergents -
Having machines serviced regularly to run at optimum levels -
Disposing of rubbish legally -
Detergent is never tipped down the drain and allowed to enter the water system -
We are sparing with water usage and respect any water restrictions imposed by authorities -
The towels and rags we use are recycled daily to reduce waist.
Do you clean after building work?
Yes we do, there are some factors we need to be made aware of like whether there is paint or concrete on the windows.
Do you still come if it is raining?
We normally continue working if it is raining lightly. However, if we consider the weather dangerous for work, i.e. thunder storms and wild winds, then we would re-schedule for another day that suits you.
But doesn't rain make the windows dirty?
Not really. The three main reasons windows become dirty are:
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Pollen & Dust/Pollution -
Insect droppings -
Finger prints
What about my blinds or curtains, do I need to take them down?
While any assistance is welcome, it is not necessary. It does facilitate the process though and many customers do prefer to help out, especially with the removal of window grids. Typically, our technicians can work around almost everything in the house!
Do you clean fly screens and security screens?
Yes we do. Keeping fly screens and security clean helps to keep the windows clean too. Please mention if you have fly screens at your place.
What areas do you service?
We service the whole of the Redlands including Alexandra Hills, Birkdale, Capalaba, Cleveland, Mount Cotton, Ormiston, Redland Bay, Sheldon, Thorneside, Thornlands, Victoria Point and Wellington Point.
How long will you be washing my windows?
One answer to that question is, “As long as it takes for them to sparkle and shine!” Most homes without storms are completed inside and out in two to four hours. We send larger crews when the homes are larger. Please ask when you schedule your appointment if that is a concern.
What if I'm not happy with the job?
You can be confident that the window cleaners at The Window Boyz will deliver an amazing service. You are guaranteed 100% total satisfaction in the entire window cleaning job that we do, or you get money back. It’s that simple.
Does Power Washing my home and exterior surfaces really increase its value?
Absolutely! A power washed home can add up to $15,000 to the sale price.
Do I need to be home for you to perform services?
Having your home pressure cleaned beautify your property is the easiest thing you’ll do all day. As long as we have access to a working water spigot and your doors and windows are shut (we don’t want to wash your furniture), we’ll be in and out without any interruption to your day.
How long will it take to perform pressure washing services?
Each job is unique, and we take as long as is necessary to clean each affected surface until it’s perfectly clean.
How often should I have my home, roof, concrete, and other surfaces pressure washed?
Most homes benefit from a yearly cleaning of all surfaces, helping maintain their value over time.
